Warranty Policy

All DBS Blinds products are covered by the manufacturer's warranty applicable to that product line, which we register and stand behind directly — you deal with us, not a third-party call centre, for any warranty claim.

What's covered

• Defects in materials or manufacturing under normal residential or commercial use.
• Mechanical failure of lift, tilt, or motorization components under normal use.
• Fabric or slat defects present at the time of installation.

What's not covered

• Damage from misuse, improper cleaning, or unauthorized modification.
• Normal wear such as fading from prolonged direct sun exposure beyond the rated UV resistance of the material.
• Damage caused by pets, children, or third-party repairs.

Making a claim

Contact us with your original invoice or order number and a description (and photos, where possible) of the issue. We'll schedule an assessment and advise on repair, part replacement, or full replacement as applicable.

Reach us at sales@dbsblinds.com or +1 (778) 991-8023.